For Indian D2C and social sellers

Fewer COD returns. More parcels delivered.

Sathi talks to your cash-on-delivery buyers in their language: it confirms they'll be home, fixes the address, offers UPI and rescues failed deliveries before the parcel goes back.

Set up in 5 minutes on Telegram → How it works

Every return costs you twice

You pay shipping both ways, lose the ad spend that found the buyer, and your stock sits in transit for one to two weeks.

1 in 4

first delivery attempts fail in India, and far more outside the metros.

₹180–250

lost on every return: freight, repacking and the sale you didn't make.

52% vs 12%

return rate for unconfirmed vs confirmed COD orders.

Industry figures from logistics and checkout providers; treat them as directional.

Sathi steps in at the three moments that decide delivery

On WhatsApp and calls, in Hindi, Hinglish, English and regional languages. Buyers don't install anything and can always still pay cash.

Right after the order

Confirm and pin the address

Checks the buyer still wants it, gets a landmark and location pin, and offers to pay by UPI.

Out for delivery

Make sure someone's home

If not, it books a better day or fixes the address before the rider sets out.

Minutes after a failed attempt

Recover the delivery

Asks what really happened, books a reattempt, and records the buyer's word if the rider never came.

What your buyer sees

Short, polite messages in the buyer's language. Every outcome goes back to you and your courier.

Hi Priya, Kesar Kurtis ka ₹1,299 parcel aaj delivery par hai. Kya aaj ghar par koi receive karega?
Aaj ghar pe koi nahi hai, kal shaam ko aa jao
Theek hai Priya, kal shaam delivery karwa dete hain. Kal kaunsa time aapke liye convenient rahega?

Onboard in a chat, not a form

Message Sathi on Telegram and answer a few questions in the language you like. No dashboard to learn.

Open @DeliverySathibot →
  1. Tell Sathi about your storeYour brand, what you sell and roughly how many COD orders a month.
  2. Connect orders and shippingShopify, WooCommerce or Instagram orders; Shiprocket, Delhivery and more.
  3. Set your rulesCalling hours, reattempts, any prepaid discount and the brand name buyers see.
  4. Try it as a buyer, then go livePlace a test COD order and see the buyer side yourself.

Your first 100 COD orders are free

After that you pay a small fee per COD order, plus a success fee only when Sathi turns a failed delivery into a delivered one. Always less than what one avoided return saves you.

Start on Telegram